Refund policy

All Sales Final

Trading cards and collectibles are condition-sensitive and their values change often, so all sales at The Pokémom Den are final. We don't accept returns or exchanges for a change of mind, market price changes, or what you pulled from sealed product.

Exceptions: Damaged, Wrong, or Not-as-Described Items

We'll make it right if your order:

arrives damaged in transit,
is the wrong item, or
is materially different from the listing description or photos.

To qualify, email hello@thepokemomden.com within 3 days of delivery with your order number and clear photos of the item and packaging. For high-value orders, we recommend recording an unboxing video.

If we approve your claim, we'll send return instructions and a prepaid label when a return is needed. Items must come back in the condition they arrived in, with graded slabs, top loaders, and seals intact. We can't accept items sent back without an approved request.

Sealed Product

Sealed product is sold as-is from the manufacturer. We can't guarantee specific pulls, and opened product can't be returned.

Graded Cards

Graded cards are sold at the grade the grading company (e.g., PSA) assigned. We aren't responsible for differences of opinion about a grade or for future regrade results.

Refunds

Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect the item, or after approval if no return is needed. Your bank may take extra time to post it.