Shipping policy
Where We Ship
We currently ship within the United States only, including APO/FPO addresses.
Processing Time
Orders ship within 1–3 business days (Monday–Friday, excluding holidays) from Florida. During new releases or sales, processing may take a little longer, and we'll let you know if there's a delay.
Carriers and Tracking
We ship with USPS or UPS. Every order includes tracking, which is emailed to you when your order ships.
Packaging
Singles ship in penny sleeves and top loaders, and graded cards are bubble-wrapped. Sealed product is boxed with padding. Higher-value orders ship in rigid boxes.
Signature Confirmation
Orders over $750 require a signature at delivery.
Shipping Rates
Shipping rates are calculated at checkout.
Lost, Stolen, or Damaged Packages
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 3 days. We'll help you file a claim with the carrier. We are not responsible for packages confirmed delivered to the address entered at checkout, so please double-check your address before ordering. For items damaged in transit, see our Return and Refund Policy.
Address Changes
Email us right away if you need to change your shipping address. Once an order ships, we can't change it.
Contact
Questions? Email us at hello@thepokemomden.com.