Shipping policy

Where We Ship

We currently ship within the United States only, including APO/FPO addresses.

Processing Time

Orders ship within 1–3 business days (Monday–Friday, excluding holidays) from Florida. During new releases or sales, processing may take a little longer, and we'll let you know if there's a delay.

Carriers and Tracking

We ship with USPS or UPS. Every order includes tracking, which is emailed to you when your order ships.

Packaging

Singles ship in penny sleeves and top loaders, and graded cards are bubble-wrapped. Sealed product is boxed with padding. Higher-value orders ship in rigid boxes.

Signature Confirmation

Orders over $750 require a signature at delivery.

Shipping Rates

Shipping rates are calculated at checkout.

Lost, Stolen, or Damaged Packages

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 3 days. We'll help you file a claim with the carrier. We are not responsible for packages confirmed delivered to the address entered at checkout, so please double-check your address before ordering. For items damaged in transit, see our Return and Refund Policy.

Address Changes

Email us right away if you need to change your shipping address. Once an order ships, we can't change it.

Contact

Questions? Email us at hello@thepokemomden.com.